Read what some of our clients have to say about Vision…
We work with a wide range of clients, from home owners who need a wall bracket for the TV or sophisticated home theatre systems, to polytechnics and museums with large scale audio visual requirements. The following case studies detail the kind of work we do for some of them.
A conversation with Barry Cottle, Mosgiel and Cromwell home owner, about his experience with Vision…
Firstly they installed a system in our home in Mosgiel a few years back, probably 10 years ago. Then more recently they have installed one in our holiday home in Cromwell. These systems are the ‘full works’. You can run the TV with internal speakers through the house with DVD, blue ray, as well as radio or audio.
How important do you think having sophisticated home entertainment systems is for people these days?
Well we love it. That's why we got the second one in Cromwell. They installed multi-room systems so we can watch something in one room and someone can go and watch something in the other room. Plus if they want to, someone can go and listen to music or put a DVD on in another room, and we can still watch the programme that we want to watch.
They have been fantastic. When they put the system in at home there were a few teething problems but it was no trouble sorting them out. And that's the reason we got them to do our second one.
With the one in Cromwell we did have quite a major problem to start with but in the end they took the whole system out and renewed it with another much more sophisticated one which was upgraded a lot. Because it’s a holiday home we were only up there from time to time. Cromwell is quite a long way from Dunedin, like it's a 2.5 hour trip, but they would work in with us and say right we will be up there when you are. So it was probably over a year that they worked to sort this one.
The final upgraded system works off your IPad and is really good. And they have never even tried to charge us another cent for the upgraded system they put in. So our experience with them has been really top notch.
They put a package together for a start and showed us how it would all work. Of course there was a costing in it and all that, but they put a really neat package together for the one in Cromwell and then we just weeded things out from there.
There is no doubt about that. Their customer relationship approach is 100% I’d say. I’ve recommended other clients to them as well because of the service I’ve had.
Oh yeah, yeah, but you’ve got to remember when you put systems in like this normally they have a few wee teething problems. But you get that when you buy a new car as well don’t you.
Yes they did, especially with the more recent one. They set it all up so it works off the IPad. They loaded it all up on the computer and then download it into our system. They really opened our eyes up.
As I said I think they're top notch. The other thing, I don’t know if you’d want to put this in a ‘write up’, but I’d have to say that I was never ever ripped off. The accounts that came in for the work, some of them were even lower than what they had quoted. So yeah, Vision have provided good value for money for sure.
Home Owner & Principal,
GJ Gardner Homes Otago
Vision is the recommended and preferred Home Theatre and Entertainment supplier for GJ Gardner clients.
A conversation with Laurie Mains about the growth in home entertainment systems and working with Vision…
As a house builder who builds 35-40 houses a year we're finding buyers are becoming more discerning by the month, and it's a natural progression for them to have home theatre and entertainment packages put in front of them just the same as they do with white ware and bathroom fittings. It's becoming part of the whole home building process now. The days of just having a small portable sound system and so on are slowly disappearing.
Yes, and what’s important for us is that our clients get accurate, quality advice because this is an area people can pay far more than they need to, or alternatively not get a sufficient system for the requirements of their house, and for what they personally want to get out of it.
The reason I entered into a business arrangement with Vision was that they fitted out two houses for me, and on both occasions they got the system dead right for what we required. I found Vision were very good at listening to what we wanted and then very good at coming up with the options that suited us. And when I talk about options, basically they were giving us a good, better, best, and I am very happy with the systems we’ve got.
They certainly did. They spent quite a bit of time explaining all of the options and the technology that was available, and that was of tremendous help. And then once we thought about that and had given them some idea of what we wanted they fitted it all into a package that just suits our house and our requirements perfectly.
Yes, I certainly have no complaints. In the business situation the clients who have gone ahead with our sound system are very happy with what's been presented to them. And Vision have been able to fit it inside their budget which is huge for us. We want our clients to be very comfortable with any additions they have in the house and not extend themselves beyond their financial limits, and Vision have been able to pick on up that philosophy and look after our clients very well.
Well of course it does, you only have to ask yourself the question, how many hours in a day you spend with your home entertainment system, whether it be music, or whether it be TV. You spend a lot more time in front of TV than you do in your motor car so it’s very important for people to be well advised. And the average layman doesn't really understand enough about sound and entertainment systems to make sensible choices inside their budget without getting professional help.
Professional and competent service combined with the ability to fit into each individual client's budget.
A conversation with a 95 year old Dunedin home owner, about his experience with Vision…
NB – while very happy to be interviewed this customer asked to remain anonymous.
I’ll be 96 years old in May 2015. I’ve always been interested in photography and classical music recordings. A few years ago I found that my sight was very much diminished, in fact I think I'm regarded as totally blind now, and I have to work with a magnifying glass.
I thought my days were finished with photography and musical appreciation. As far as music was concerned, I had quite good equipment but I gave most of my CDs to my grandchildren in Australia. I wish I hadn't now because I had an audiologist who was keen to follow a suggestion I made to use the computer to fill in the gaps so to speak. This all happened over about 12 months 3-4 years ago and this is where Vision came into it.
They have some very good technicians. One of the best I’ve ever met is Craig. He was extremely able and cleaned up my equipment to the extent that I started to enjoy music again. So I’ve relied on Craig and the help that I get from him and Chris. I don't hear quite as well in this artificial age as I would get from good ears, but being able to listen to good music again is quite excellent.
In parallel to that I was intent on getting a cable that would give me a good picture on a TV screen from my camera. That's where Vision came into it again. They did this and and I can't speak highly enough of either Chris or Craig or any other person that has come into my orbit from Vision. And that's more or less a summing up of what Vision have done for me.
Oh they did. Chris came into the picture and to cut the story short he did a remarkable job. He discussed the whole situation with the technicians and they came up with this suggestion for a cable which they procured in Auckland. And the solution is very, very good
Well that's right, that's the point I really wanted to make. And at my age, I have mobility but not too much more. And that made it very important for me.
Well technically it would be. It's not necessarily part of a technician’s armament that he be well qualified in so many areas of the technology of TV, cameras and sound. And Craig fixed up my amplifier. With my wireless headphones which I had before I had any contact with Vision the quality of sound is very, very good.
I wouldn't pretend my ears have been rewarded as much as I would wish them to be. But it's pretty good. I have been able to listen to a wide range of classical music.
They are the most reliable and knowledgeable firm in the technical field of sound and vision that I have had any experience with. They explain well and Craig is excellent. You would be amazed at the depths of his knowledge. The amplifier I have got is not a common model but he said oh yes I have worked on that before. It's that sort of attitude, he has worked on everything I'm sure, and he can give a solution if there is one.
A conversation with Donna Orr, Dunedin home owner, about her recent experience with Vision…
They put up TV brackets in our bedroom and the lounge, and installed an antenna. It was young Matt who installed the antenna, and it was just the way he carried himself, and the way he spoke to us and let us know what he was doing. He was very knowledgeable and made you feel like… well we didn't know anything about antennas or TV aerials but by the time he had done his thing we had a good idea of what was going on. I was really quite impressed by that, and a very polite young man.
And Craig as well who put up the TV wall mounts, he was very good and also very polite. I was very impressed by both of them.
Yes absolutely, because being where we are we weren't sure we were going to get a satellite dish or the other antenna, but he did a whole lot of tests and managed to get a good signal. We were really impressed with the way he did it, it was really well done.
They took care of everything. They were like the one-stop-shop for me and we didn't have to have them come back and fix any botch ups or anything like that. It was really good, they did a really good job.
Time is money as they say, so if I am having to wait for someone to come and do a job and then they’ve forgotten something or they're not on time, or they haven't done it right then, then I’m paying them money but I’m also being put out.
I think it's really important that you have a job done well and that it’s done to a high standard, and that’s what Vision did for us.
Technical Services Manager,
A conversation with Steven Turnbull, Technical Services Manager at Otago Polytechnic, about the importance of audio visual technology in education and working with Vision…
AV is very important to us. You can't function or operate in the education industry without it. Learners are coming from schools where they have a huge amount of technology involvement in their lives. We’ve really identified the need to carry that on and not drop the ball. So we have heavy investment in technology equipment for students and try to encourage their learning by providing a good environment for them to teach themselves in a lot of cases. It's an emerging trend for students to be teaching themselves more.
They’ve been fantastic. The previous company was just sort of non-existent in terms of customer support. The customer support we get out of Vision is great, they're always at the end of the phone or email, nice and prompt. They’re able to help with any customisation we need. They're really flexible on how to achieve what’s needed in terms of pricing, but get the job done and get the right outcome.
Daryl has spent quite a bit of time with us on that. We had a large project a year ago where we were retro fitting a historic place and we had a lot of meetings and sessions around coordinating various services such AV and electrical and all that sort of stuff. Daryl and Murray both came down and sat in on those sessions.
They have just got a great ability to listen and understand what the customer’s needs are. And when the going gets tough, because of a set price and other things like that they go out of their way to find alternative methods to achieve the right answer for the client, and stay within budget.
Yeah, in the AV world you can go and buy a silver box that can be operated by a two year old, or a silver box that can be only be operated by a techy geek, and I think their ability to understand ‘humanness’ and how it interacts with technology is vital.
Because it's all very well putting in fantastic, flashy systems, but the majority of our people aren't able to figure it out. Vision have the knowledge and experience to identify if a system won’t be right for the users and make changes so the system does work for them, and it means we know what the expected outcomes are going to be.
Absolutely, as I said before, the previous contractor we used, we were forever going around behind him tidying up because it wasn't done right. We never go around and tidy up behind Vision, when they finish a job they always come back and check it's all done to our expectations. There is never the situation of having to go weeks or months later when something that doesn't work. They're probably one of the few contractors that we ever see with a vacuum cleaner on their back, so I couldn't speak highly enough about them.
It's critical. We don't have the time to buddy up with suppliers, those days are long since gone. We're in a world of set and forget and you want to acquire the outcome first time, every time. You're paying good money for it and the expectations are all there. People just need to understand what their role is, get on and do it and that's certainly exactly what we get out of Vision.
Former Assets & Technology Manager,
A conversation with Joel Oldridge, (former) Assets & Technology Manager at Otago Museum, about the importance of audio visual technology in his sector and working with Vision…
It’s incredibly important, both from a corporate point of view, for our staff to interact with those elements, and from a venue perspective. Obviously you’ve got the display spaces in the museum, signage and all the other content delivery within the gallery spaces.
And as a function area we need spaces that are totally professional and sellable. They need to have robust, professional systems that people come in and rely on. That might be for a wedding or a conference, or a high powered speaker, or anything in between.
It’s fundamental and becoming more and more important.
We're just investing more and more in that technology. Nowadays every exhibition we put together relies AV technology or we seem to be putting more and more AV components into it, and the interaction aspect is becoming more required as well.
Vision are incredibly important because we rely on them from the start of scoping what we want to do and experience or feel that we want to deliver. We may be able to go and do some research ourselves but having Vision involved from an early point in that scoping is really helpful because they're in the industry full time and that's what they do professionally. They provide us with some really good ideas and help us actually create the solution, and then from there they deliver the actual solution. So they’re really helpful for us to have involved all the way through the process.
I guess really understanding that we're unlike most other businesses around town, and they’ve taken the time, especially Daryl has taken the time to be on the ground here understanding the core needs of the museum and what we're trying to do, and then create solutions to fit. That relationship has just been very well established.
Yes, definitely. I mean sure we maybe a space where somebody can come and have a lecture but actually we're a lot more than that as far as the type of funding that we get. How we operate from a corporate point of view, the gallery spaces and the multi-use nature of a lot of our areas is quite different than a lot of spaces.
Yeah totally. We aren't lucky enough to have fulltime audio visual techs on board installing, trouble shorting and dealing with all of that. We just can't afford to have those people around. So with the limited resources we have we rely on smart solutions that are robust. So that’s certainly what they give us and we know the support is there from Vision if we need it. But ultimately they set it up so it’s pretty easy on the user interface level.
Totally. That's what I said before about them being involved from the scoping stage. We’ll say look this is what we want to do, is it possible? How do we go about doing it? And then we can work towards scaling it to suit us. So it’s really important that they're involved and they help out with that.
Yes I would say so. In every job things can go wrong, but they certainly don't do a half job and they're there till the end, and there is always follow up to make sure the outcome is exactly what we wanted. We work on projects with them and they are there all the way through and are providing continued support a year down the track which is fantastic, so yes absolutely
The reality is you only really get feedback when it doesn't work. For me sitting in the management team, I am accountable for all of our audio visual. So ensuring that its really top quality and working all the time certainly affects my performance and how I am judged basically.
A conversation with Shane Boyle, IT Manager at Polson Higgs, about the importance of audio visual technology in his sector and working with Vision…
We're a firm of business advisors located in Dunedin, we have got approximately 60 staff, and six partners. We were born out of a traditional accounting practice, but our future is definitely as business advisors and helping our clients businesses work better.
I'm the IT Manager. I'm responsible for all of the technology that we use across the company and also for a number of clients.
We’ve been working with Vision for about six months. The relationship initially came out of a conversation with Glen around some IT support needs Vision had. We weren't aware of what they did until that point but we were able to provide them with some good IT support when they needed it at quite an urgent time.
Once we found out what Vision were about it turned into a bit of a symbiotic relationship. We can provide services to them and they can provide services to us. In terms of what they’ve provided to us, it was firstly around a boardroom upgrade. We were looking to modernise and present a more professional aspect of our business using new projecter technology and an integrated electronic whiteboard.
We had already done some initial investigation and research. Once we spoke with Glen we realised they had expertise in that area and were providing services to large institutions in Dunedin like Otago University and Otago Polytechnic. So we got them involved and they took care of the boardroom upgrade after that conversation.
It’s becoming an increasingly important area, not only for presentations to customers, but particularly for training. For example we had a group of customers in-house recently to look at Xero, the leading on-line accounting software package.
Our first session with our clients was a training session using the new technology in our Boardroom. We were able to demonstrate some of the features of Xero using an 8ft touch screen, because that's part of the end-solution Vision helped us implement.
Vision had specific experience with the particular projector we had identified that we wanted to use. It really is a state of the art, short throw projector. This solution meant there were no wires or computers needed to run a presentation in the boardroom.. We basically operate on the big screen hands free and we’ve ended up with a great solution. That makes us look very professional and we’ve had fantastic feedback from clients.
What I like about dealing with Vision is that they communicate in language you can understand. There is no over-focus on the technical aspects of their work. Coming from an IT background, I certainly respect that. You have to be able to communicate in plain language in order to get the message across to your customer.
Good question, that's what I was going to lead into. They really do listen to what your needs are before coming up with any solution. I mean we put across what we were trying to achieve and indicated the technology we were looking at and they said hey, we know what you're talking about, we’ve done this before. But we’ve got staff in Australia now at the latest trade show. So let's wait until they come back before we make any final decision because our recommendation might change based upon that.
And that's what happened. The guys came back from Australia and said there is a new version of that projector coming out and you can actually use your hand or your finger on the whiteboard to drive it. We wouldn't have done that unless Vision had pointed us in the right direction. If we had bought the previous version of the projector ourselves we wouldn't have ended up with the superior solution we have now.
Exactly, they really listened first to what our needs were. You may have experienced dealing with other vendors, I certainly have, who try to put their solution forward before even finding out what your needs are. That's definitely not what Vision does. They listen first and then make the recommendation.
Oh, look it certainly does, and I think an organisation that prescribes to a set of values, really rings true. I mean it's so important these days, and that's why I like dealing with Glen, Darryl and the team, because they live by their values. You know that whenever you're dealing with them you can have a straight-up conversation and you will be listened to. They did a great job for us and we have no hesitation in recommending them.
Well to me it's absolutely critical, because in our business and many other businesses we rely on relationships with key suppliers. We can't provide the solution all by ourselves. Our advice relies on being able to bring the right people to the table to meet the customers' needs. Knowing we can call on the Vision guys for their expertise locally is just invaluable.
Retail Support Manager
TAB (South Island)
A conversation with Jess Reed Retail Support Manager (South Island), TAB, about the importance of audio visual technology in her sector and working with Vision…
I'm a Retail Support Manager. Two of us look after all the pubs, clubs, agencies and branches throughout the South Island. There are 225 of them.
Oh absolutely, it's a very important part of our business, especially with our new broadcasting structure. We’ve just released a new platform called Trackside One and Trackside Two. All the 225 sites have to have both of those screens available.
Yes they are definitely. I don't know of any other multi-site organisation like ours in New Zealand that has a broadcasting structure set up the way we do.
We got involved with Vision when we first started talking about implementing our new broadcasting structure, so that would have been 12-18 months ago. We had a Project Manager based out of Wellington who was the key with our Vision involvement. She would just contact Chris over the phone and organise any jobs we needed done. That included putting an extra decoder into every single site in the South Island.
Because it was a brand new platform our pubs had some teething problems, the audio might not be working properly or the decoder might have issues. So there were many times that they had to come straight back out. And because it was a new platform they had to get their heads around it. Sometimes it was just a faulty decoder, but whatever it was, they replaced it and got it fixed straightaway.
Very important, absolutely. If we hadn't been working with Vision I would have had to become a technical expert! And they were very good at solving any technical faults.
Yes, I 100% agree with that. Being able to talk through a technical issue with someone on the phone isn't especially easy, but Chris, the logistics person we deal with has been fantastic. He’s able to listen and find out exactly what that problem is and then hand it onto the right technical person to solve it - they have been fantastic.
Yes absolutely. I have heard them quote DORIS and it does ring true 100%. I met with them when I was in Dunedin at the beginning of the year and they're a classic group of guys, they're quite funny.
We have actually introduced new customer service standards within our organisation as well. So seeing that reflected in a suppler we work with has been really great. We're trying to get that whole customer service ethos across to our staff, and Vision have been showing that with what they have been doing for us.
I just really like how efficient they are. Flicking away an email or jumping on the phone to Chris at any time of the day, I was always sure to hear from him within an hour, and we always had a tech out within two days, even to some really remote TAB sites around the South Island. That just shows their customer service. They have just been really great to deal with.
All you need to do to get the ball rolling is call us or drop in to our showroom at 30 Portsmouth Drive, Dunedin.
0800 508 538 / (03) 477 2898 email@example.com
"They've just got a great ability to listen and understand. And they go out of their way to find solutions that are right for the client and stay within budget."
Technical Services Manager,
"They spent time explaining all the options and technology available, and then fitted it into a package that just suits our house and requirements perfectly."
Home Owner & Principal,
GJ Gardner Homes Otago
"I think an organisation that prescribes to a set of values really rings true. I like dealing with the Vision team because they live by their values."
"Vision are incredibly important. We rely on them all through the process, right from scoping. They provide us with really good ideas and actually help create the solution."
Former Assets & Technology Manager,
"They took care of everything like the one-stop-shop and did a really good job. They explained what they were doing and were very polite. Really impressed."
"We’ve always had a tech out within two days to some really remote sites around the South Island. That just shows their customer service."
Retail Support Manager
TAB (South Island)
"Their customer relationship approach is 100%. I’ve recommended other clients to them. They're top notch... good value for money for sure."
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